Terms of Service

1. Acceptance of Terms

By accessing or using the Solaris Healthcare platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

These terms apply to all users of our platform, including patients, healthcare providers, and administrative users.

2. Medical Disclaimer

Important Medical Notice

The Solaris Healthcare platform provides AI-assisted health information and tools to support healthcare decisions. Our services are NOT intended to replace professional medical advice, diagnosis, or treatment.

• Always consult with qualified healthcare professionals
• Do not delay seeking medical care based on AI recommendations
• Call emergency services for urgent medical situations
• Verify all health information with your healthcare provider

3. User Accounts and Responsibilities

Account Creation

• You must provide accurate and complete registration information
• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized account access
• One person may not maintain multiple accounts

Acceptable Use

✓ Permitted Uses

• Accessing healthcare services and information
• Communicating with healthcare providers
• Managing your health records and data
• Participating in wellness programs

✗ Prohibited Uses

• Sharing login credentials with others
• Attempting to breach security measures
• Using the platform for illegal activities
• Harassing other users or staff

4. Service Availability and Limitations

Service Hours

Our AI-powered platform is available 24/7. However, live healthcare provider consultations may have specific availability windows based on provider schedules and time zones.

Maintenance and Updates

We may occasionally perform maintenance that temporarily interrupts service. We will provide advance notice when possible and work to minimize disruptions.

Geographic Limitations

Our services are primarily designed for users in El Salvador. Availability and features may vary in other jurisdictions based on local regulations and licensing requirements.

5. Privacy and Data Protection

Your privacy is essential to us. Our collection, use, and protection of your personal and health information is governed by our Privacy Policy, which is incorporated into these Terms of Service.

Key Privacy Commitments

• HIPAA compliance for all health information
• End-to-end encryption for data transmission and storage
• No sale or unauthorized sharing of personal data
• User control over data access and sharing preferences

6. Intellectual Property

Our Intellectual Property

The Solaris Healthcare platform, including software, AI algorithms, content, trademarks, and other intellectual property, is owned by Solaris Healthcare and protected by applicable laws.

Your Content

You retain ownership of health information and personal data you provide. By using our services, you grant us a limited license to use this information to provide healthcare services as described in our Privacy Policy.

7. Limitation of Liability

While we strive to provide accurate and reliable services, healthcare involves inherent uncertainties. To the fullest extent permitted by law:

• We provide our services "as is" without warranties
• We are not liable for medical decisions based solely on our AI recommendations
• Our total liability is limited to the amount paid for our services
• We are not responsible for third-party content or services

8. Dispute Resolution

We are committed to resolving disputes fairly and efficiently. If you have concerns:

1. Contact Us First: Reach out to our support team at [email protected]
2. Escalation: Unresolved issues may be escalated to our management team
3. Mediation: We prefer mediation before pursuing formal legal proceedings
4. Governing Law: These terms are governed by the laws of El Salvador

9. Changes to Terms

We may update these Terms of Service to reflect changes in our services, legal requirements, or business practices. We will notify users of material changes through:

• Email notifications to registered users
• Prominent notices on our platform
• Updates to this page with revision dates

Continued use of our services after changes take effect constitutes acceptance of the revised terms.

10. Contact Information

Questions about these Terms of Service? We're here to help:

Legal Team: [email protected]

Customer Support: [email protected]

Phone: +503-2222-3333

Address: Solaris Healthcare, San Salvador, El Salvador

Key Points

Medical Disclaimer

User Responsibilities

Service Availability

Dispute Resolution